Refund policy

Return & Refund Policy

At Mossman Sea Moss, your health and safety come first.

Due to the perishable nature of our products, all Sea Moss Gels and Raw Sea Moss are final sale and not eligible for return or exchange once they have been shipped or picked up.

Why We Don’t Accept Returns

Sea moss is a consumable, food-grade product. Once it leaves our care, we cannot guarantee proper handling or storage. For this reason, we are unable to accept returns to ensure the safety and quality of our products.

Damaged or Incorrect Orders

If your Sea Moss Gel or Raw Sea Moss arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item(s) and packaging

• Email: mossmanseamoss@gmail.com

Once reviewed, we will gladly offer a replacement or refund for damaged or incorrect items.

Order Cancellations

Orders are prepared and processed quickly to maintain freshness. Once an order has been placed, it cannot be canceled or modified.

Final Notes

By placing an order with Mossman Sea Moss, you acknowledge and agree to this policy.

Thank you for your understanding and for choosing clean, intentional wellness.