Refund Policy

At Mossman Sea Moss, we take pride in preparing and packaging our wellness products with care. Because many of our products are fresh, refrigerated, perishable, or consumable, different return rules apply depending on the item and the reason for the request.

Perishable and Consumable Products

For health, safety, and quality-control reasons, we do not accept returns or exchanges on:

• Sea moss gels

• Fruit smoothies

• Herbal teas and prepared beverages

• Elderberry syrup

• Opened oils

• Opened supplements or capsules

• Any other opened, refrigerated, perishable, or consumable product

A change of mind, personal taste preference, failure to follow storage instructions, or failure to refrigerate a product does not qualify for a refund or replacement.

Damaged, Leaking, Incorrect, or Missing Items

If an item arrives damaged, leaking, incorrect, or missing from your package, contact us within 48 hours of the delivery time shown by the carrier.

Please include:

• Your full name

• Order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the interior and exterior packaging

• A photograph of the shipping label

Please keep the product and all original packaging until our team completes its review. Claims submitted without the requested information or after the 48-hour reporting period may not be eligible for resolution.

After reviewing an eligible claim, Mossman Sea Moss may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances and product availability. We do not guarantee a specific resolution before the claim has been reviewed.

Unopened Shelf-Stable Products

Unopened and unused shelf-stable products may be eligible for return within 14 days of delivery. To qualify, the product must be sealed, unused, undamaged, and in its original packaging.

Customers are responsible for return-shipping costs unless the item was incorrect or arrived damaged. Original shipping charges are not refundable. Returns sent without prior approval may not be accepted.

Shipping Delays and Temperature Exposure

Carrier delivery estimates are not guarantees. Weather, seasonal volume, incorrect addresses, and carrier delays may affect delivery.

A delayed package does not automatically qualify for a refund. If you believe a fresh product is unsafe or unusable when it arrives, do not consume it. Contact us within 48 hours of delivery and provide the photographs and information listed above so we can review the condition of the order.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout. Mossman Sea Moss is not responsible for orders delivered to an address entered incorrectly by the customer.

If a package is returned because of an incorrect address, incomplete address, refusal, or failure to retrieve the package, additional shipping charges may apply. Perishable items that are returned to the sender cannot be reshipped or refunded.

Contact us as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered processing or has shipped.

Local Pickup Orders

Customers will be notified when local pickup orders are ready. Refrigerated and perishable pickup orders should be collected promptly and stored according to the product instructions.

Orders that are not collected within the communicated pickup period may not be eligible for a refund, remake, or replacement. Contact us promptly if you need to discuss a pickup delay.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make a reasonable effort to assist, but changes and cancellations are not guaranteed after an order has entered production, processing, or shipping.

Refund Processing

Approved refunds are issued to the original payment method. After a refund is processed, your bank or card provider may require additional time to post the funds to your account. Shipping charges are nonrefundable unless required by law or the refund results from an error by Mossman Sea Moss.

Contact Us

For a return request or order concern, email mossmanseamoss@gmail.com or use the contact form on our website. Include your order number and all requested documentation so we can assist you efficiently.

This policy does not limit any rights that cannot be excluded under applicable law.