Shipping Policy

At Mossman Sea Moss, every order is prepared and packaged with care. Please review the information below before placing your order, especially when purchasing fresh or refrigerated products.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time and allows our team to prepare, package, and inspect your order before shipment.

During promotions, holidays, severe weather, restocks, or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will make a reasonable effort to provide an update using the contact information submitted at checkout.

Shipping and Delivery Estimates

Domestic orders are shipped using USPS Standard Shipping unless another available service is selected at checkout. After processing is complete, standard delivery generally takes approximately 5–7 business days.

Delivery dates are estimates, not guarantees. Carrier volume, weather, holidays, transportation disruptions, and destination may affect delivery time. Shipping time begins after the carrier accepts the package—not when the order is placed.

International shipping availability, rates, duties, taxes, and delivery estimates are determined at checkout. Customers are responsible for applicable customs charges, import taxes, duties, and destination-country requirements unless otherwise stated.

Tracking Information

When your order ships, tracking information will be sent to the email address or phone number provided at checkout. Please allow time for the carrier’s tracking system to update after the shipping label is created.

Customers are responsible for monitoring tracking and retrieving packages promptly after delivery, particularly orders containing fresh or refrigerated products.

Fresh and Refrigerated Products

Sea moss gels, smoothies, teas, syrups, and other fresh products should be opened promptly after delivery and refrigerated according to their product instructions.

Carrier delays or warm weather do not automatically mean that a product is unsafe. However, if a fresh item arrives damaged, leaking, unusually warm, or appears unusable, do not consume it. Contact us within 48 hours of the carrier’s recorded delivery time and provide your order number, photographs of the product, packaging, and shipping label.

Claims are reviewed under our Refund Policy.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Review all apartment numbers, unit numbers, ZIP codes, and contact information carefully before submitting an order.

Contact us immediately if you notice an address error. Address changes cannot be guaranteed after an order enters processing or ships.

Mossman Sea Moss is not responsible for orders delivered to an address entered incorrectly by the customer. If a package is returned because of an incorrect or incomplete address, refusal, or failure to retrieve it, additional shipping charges may apply. Perishable products returned to the sender cannot be reshipped or refunded.

Lost, Missing, or Stolen Packages

If tracking shows that a package is still in transit beyond the expected delivery period, contact the carrier first and then notify us so we can review the available tracking information.

If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and any carrier delivery notes. Mossman Sea Moss does not guarantee replacement or reimbursement for packages marked delivered, but we will review the circumstances and available documentation.

Damaged or Incorrect Orders

Report damaged, leaking, incorrect, or missing items within 48 hours of delivery. Include:

• Your name and order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the interior and exterior packaging

• A photograph of the shipping label

Keep the product and original packaging until the review is complete. Depending on the circumstances and product availability, an approved claim may result in a replacement, store credit, partial refund, or full refund.

Local Pickup

Local pickup is available in Plainfield, New Jersey. Most pickup orders are prepared within approximately 24 hours, but customers should wait until they receive confirmation that the order is ready.

Bring your order confirmation when collecting your purchase. Fresh and refrigerated products should be picked up promptly and refrigerated according to the product instructions. Contact us as soon as possible if you cannot collect your order during the communicated pickup period.

Contact Us

For shipping, tracking, delivery, or pickup questions, email mossmanseamoss@gmail.com or use the contact form on our website. Include your order number so our team can assist you efficiently.